Refund and cancellation
Last updated: 18 September 2026
This policy explains when a payment to GreenFunds can be refunded and how to request it. It applies to the NISM Series V-A premium purchase and any other paid product on GreenFunds, and forms part of our course terms.
Free content
All the lessons, the roadmap, and the sample mock are free. There is nothing to pay and nothing to refund.
Premium: the 7-day cooling-off
If you buy premium and change your mind within 7 days of purchase, and you have not substantially used the premium mock exams, we will refund you in full. We look at whether the premium content was actually consumed, not at small trial use.
How to request a refund
Email greenbillionfunds@proton.me within the 7 days from the email address you paid from, with your order or payment reference id and, if you can, the date and amount. We aim to acknowledge within one business day. Once approved, we return the money to your original payment method through the same payment gateway used for the purchase, normally within 5 to 7 working days. Your bank or card issuer may take a little longer to show it.
Failed, duplicate or pending payments
If money was debited but your premium access was not activated, or you were charged more than once for the same purchase, you are entitled to a refund of the failed or duplicate charge, regardless of the 7-day window. Many such cases are reversed automatically by the payment gateway; if yours is not, email us with the payment reference and we will trace it with the gateway and refund the extra amount.
If premium does not work (service failure)
If you paid for premium but cannot access what you bought, and we are unable to fix it within a reasonable time, we will refund you in full even if the 7-day window has passed. You paid for access, so if we cannot give you that, you get your money back.
If you paid by EMI
EMI is provided by Razorpay's lending partners, not by us. An approved refund is returned through the same channel. Any interest the lender has already charged is set by the lender and may not be recoverable, so cancel early if you are unsure.
After the cooling-off, or after substantial use
Once the 7 days pass, or once you have worked through a meaningful part of the premium mocks, the sale is final, except for the failed-payment and service-failure cases above. This keeps the price low for everyone and is normal for a digital product you can access instantly.
Cancellation
Premium is a one-time purchase, not a subscription, so there is nothing recurring to cancel. If a future plan is ever a subscription, its price and renewal date will be shown before you pay, and you will be able to cancel any time before the next renewal to stop further charges; you keep access until the end of the period already paid for.
Contact
Questions about a payment or refund? Email greenbillionfunds@proton.me or use the contact page. See also our course terms.