When something goes wrong
How a complaint gets fixed
Things do go wrong, and the exam wants you to know the order of the doors. Learn the three doors and you will never guess this question.
The redressal mechanisms follow SEBI’s current framework and can be updated. Education for the NISM Series V-A exam, not financial advice.
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Step one: raise it with the AMC or its RTA. Most issues are solved right here.
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Step two: if it is not resolved, escalate to SEBI through the SCORES portal.
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Step three: an unresolved money dispute can go to online dispute resolution (ODR).
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Keep a dated record at every step. A clear paper trail settles most disputes fast.
Redemption not credited? First the AMC and RTA. Still stuck after their time to reply? Lodge it on SCORES. Still unresolved? ODR is the next door.
Door one is the AMC or its RTA. You knock here first, always. Most complaints end here.
Start with the AMC or RTAIf door one does not open, door two is SEBI, through the SCORES portal.
Escalate to SEBI on SCORESFor an unresolved money dispute, door three is online dispute resolution, ODR.
Then ODR for money disputesAMC or RTA first, then SEBI on SCORES, then ODR. In that order.
Practice
🔥 0 streakReal exam format. Answer by voice, tap, or press 1 to 4. No negative marking, so always attempt.
The first place to raise a mutual fund complaint is:
SEBI's online complaint system is called:
If a complaint stays unresolved, the escalation order is:
The smartest habit through any complaint is to:
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Education for the exam, not financial advice. Answers can be wrong, so confirm figures against the workbook.